Privacy Policy | Aktis Scaffolding

Your Privacy Matters to Us

At Aktis Scaffolding, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our scaffolding services in the Wellington region, including Wellington CBD, Kapiti, Porirua, Lower Hutt, and Upper Hutt. We take our responsibilities under New Zealand privacy law seriously and have implemented appropriate measures to safeguard your information.

Information We Collect

We collect information that you provide directly to us when you interact with our business. This includes:

Contact Information: Your name, email address, phone number, and postal address when you request a quote or contact us about our services.
Project Details: Information about your scaffolding requirements, including property address, project type, access requirements, and timeline.
Communication Records: Records of our communications with you, including emails, phone calls, and messages through our website.
Payment Information: Billing details and payment records when you engage our scaffolding services.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited. This helps us improve our website and understand how visitors use our services.

How We Use Your Information

Your information is used to provide and improve our scaffolding services. Specifically, we use your data to:

Respond to your enquiries and provide accurate quotes for scaffolding, edge protection, propping, and temporary roofing services.
Schedule site visits and coordinate scaffolding installations across Wellington, Kapiti, Porirua, and the Hutt Valley.
Communicate with you about your project status, delivery schedules, and any changes to our services.
Send invoices and process payments for completed work.
Maintain records for safety compliance and regulatory requirements.
Improve our services based on customer feedback and project experiences.

We never sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, such as accounting software providers, but only as necessary to provide our services to you.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses secure HTTPS connections, and we store your data on secure servers. Access to personal information is restricted to employees and contractors who need it to perform their duties.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For completed scaffolding projects, we typically retain project records for seven years to comply with New Zealand tax and business record-keeping requirements. Quote requests that do not proceed to projects are retained for two years before being securely deleted.

Your Rights Under New Zealand Privacy Law

Under New Zealand's Privacy Act 2020, you have important rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can ask us to correct any inaccurate or incomplete information.
Right to Deletion: In certain circumstances, you can request that we delete your personal information.
Right to Complain: If you believe we have breached your privacy, you can lodge a complaint with the Office of the Privacy Commissioner.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by the Privacy Act.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though some features of our website may not function properly if cookies are disabled.

We use Google Analytics to understand how visitors interact with our website. This service collects anonymous data about page views, time spent on site, and navigation patterns. This information helps us improve our website and better serve our customers in Wellington and surrounding areas.

Third-Party Links

Our website may contain links to third-party websites, such as our social media profiles or industry association pages. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact Aktis Scaffolding. Our team is committed to addressing your privacy concerns promptly and transparently. We serve customers throughout the Wellington region and take our privacy obligations seriously.